PIN recovery
If you have forgotten the PIN (personal identification number) of your prepaid card, you can restore the PIN of your prepaid card in the following way:
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1
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Enter the information about your card in the fields below. |
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2
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You will receive an SMS on the mobile phone you stated at card purchase with a one-time security code which you will have to enter on the next screen. |
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3
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You will receive another one-time password that you must enter to access your PIN. |
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4
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You will receive an SMS with a 4-letter combination |
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5
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On the following web page you will see a sequence of 16 numbers. Please look up the numbers in the cells identified by the letters that you have received on your mobile. |
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6
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Your PIN is the result of the 4-digit sequence numbers derived in this way (e.g. if you receive "ADEK" as code, the numbers in the fields "A", "D", "E", "K" will represent your PIN). |
Please enter the information about your card in the fields on this form: