Notice Board

Client fund protection system

The funds received for the issue of e-money or for the provision of payment services not associated with said issue, will be deposited in a separate bank account opened at CaixaBank in the name of MoneyToPay. While said funds remain in the separate account, their titleholder will enjoy a right of separation on said account, in accordance with bankruptcy legislation, with regard to possible claims from other creditors of MoneyToPay.

Client advocate

Differences and/or complaints regarding M2P can be submitted to the following address:

  • Caixabank Electronic Money, EDE, S.L., (MoneyToPay, M2P): Gran Via de Carles III, 94, 08028 Barcelona, Spain